What can I expect of shipping packaging?
We understand your concerns and we value your privacy. All of our deliveries have discreet packaging, a standard brown box with no graphics. Even the company name is listed as ‘IT Web Store’. No need for worry, we’ve got you covered!
Do I need to sign up to buy?
Nope! If you want to type your address in each time you make a purchase, you have the freedom to do that.
I have forgotten my password, now what?
If you have forgotten your password, hit the “Lost your password?” button underneath the login form. This will prompt you for the email associated with your account and send you a link to change your password. No sweat.
I want to return a product. How do I do that?
We’re sorry you had trouble with one of our products! Refer to our Return Policy to determine if your product is valid for return.
Please note that some of our products are unable to return the moment they’ve left the store. We do this for our customers safety, because well, imagine buying a used toy… Yeah, that’s what we thought.
What methods of payment are accepted?
We accept Paypal, Visa, Mastercard, Discover, and American Express.
What countries do you ship to?
As of now, we only ship around the United States. This could always change in the future though!
How much is shipping?
All of our products ship out of Johnson City, TN. Based on the products you buy and their weights, our system automatically calculates your shipping cost at checkout.
How long will it take for my items to arrive?
Every order we receive, we begin packaging as soon as possible, to assure it gets to you as fast as it can. We take anywhere from 24-48 hours to process your order (if it’s received on a weekend, that can delay it further) and send it out. From there it depends on how far you live from northeast Tennessee and on USPS. Check your email for shipping updates so you can start your countdown till arrival.
How do I know what size I am?
That is a good question! Lingerie is not something you want to gamble with, that’s why we made a handy-dandy sizing chart for you. If you still can’t figure it out, come visit us to get a free fitting and try on that cute little black number.
Do vibes come with batteries?
Only products with cell batteries like cock rings or tiny bullets are delivered with batteries. However, we do sell batteries here, make sure to add them to you cart before checking out! Plus, we make sure to test every vibe sent out our doors to make sure it works. A still vibe is a bad vibe and we are all about good vibes at Intimate Treasures!
How safe is your checkout?
As safe as can be! We make sure to encrypt all the data we receive from you. We will never share your information with anyone else, promise.