Refund and Returns Policy
We guarantee our merchandise to be free of manufacturing defects and will accept any defective
item for exchange, replacement, or store credit within 30 days of purchase.
We do not issue credit card refunds.
If you are returning a defective, damaged, or mis-shipped product to us within 30 days, we will cover the cost of the return shipping.
Due to the nature of our products, we cannot accept satisfaction returns.
Intimate Treasure’s gift cards are non-refundable.
Novelties:
All Novelty items are inspected & vibe checked in store before being shipped to you.
This is so we can verify we are selling a correctly functioning product just like we do when you purchase from one of our brick & mortar locations.
Novelty Returns :
• Item must be defective
• Item must be cleaned/washed
• Item must be in original packaging or sealed in a clear plastic bag
• For products such as Kits that contain multiple items in one package, you must return ALL items, not just the defective one.
We Do Not Accept Any Returns on the Following Novelty Items:
• Silicone dildos
• Non-Vibrating Glass, Stainless Steel, Metal or Wood items
• Condoms
• Lubricants
• Panties
• Menswear
Lingerie Returns:
• Product tags & panties must still be attached in order to exchange lingerie
Bodystockings, Hosiery & Packaged Outfit Returns :
• Items have to be visibly not worn
• Packaged outfits must still have panties attached
Seasonal Items
• All exchanges must be requested & shipped 7 days prior to the holiday.
• Halloween items must be postmarked by Oct. 24
• Christmas items must be postmarked by Dec. 18
Please follow these steps for returning a product:
1. Email us at sales@intimatetreasures.net with the reason for your return. Returns will only be accepted with an approval from Customer Service. At that time, Customer Service will give you instructions on where to ship your return, and will issue you a prepaid return mailing label.
2. Prepare your return package. All returns must be in their original packaging or sealed in a clear plastic bag (novelties only) in order to be accepted. Include the packing slip.
3. Mail your package to us. If you were issued a prepaid mailing label, affix this to your package and return your package to us.
Please contact our Customer Service Department sales@intimatetreasures.net with any questions regarding our policies not covered here.
